1. General Terms

By using this website to purchase tickets, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree to these terms, you should not use this site.

2. Payment Methods

We accept payments through the following methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • E-wallets
  • Bank Transfers

3. Payment Gateway Usage

  • All payments made on this website are processed securely through our third-party payment gateway providers. We ensure that your payment details are handled with the highest level of security.
  • By using our payment gateway, you agree to be bound by the terms and conditions set forth by the payment gateway provider.
  • You may be required to provide additional information to verify your identity before completing a transaction.

4. Pricing and Availability

  • All prices for tickets are displayed in MYR. Prices are subject to change without notice. We reserve the right to cancel orders in case of pricing errors or where we suspect fraudulent activities.
  • Ticket availability is subject to change, and we do not guarantee that tickets will remain available until your payment is completed.

5. Refunds and Cancellations

  • Tickets purchased are non-refundable unless otherwise stated. Refunds will only be processed in the event of event cancellation or significant changes to the event schedule.
  • In the event of a refund, the amount will be credited back to the original payment method used for the purchase, minus any applicable processing fees as charged by the payment gateway.

6. Security and Privacy

  • We take your privacy seriously and are committed to protecting your personal information. All payment information is encrypted and transmitted securely using SSL (Secure Socket Layer) technology.
  • For more information on how we handle your data, please refer to our Privacy Policy.

7. Limitation of Liability

  • We are not responsible for any losses or damages resulting from the use of our payment gateway, including but not limited to unauthorized access, transaction errors, or interruptions.
  • Our liability is limited to the maximum extent permitted by law.

8. Amendments

  • We reserve the right to modify these service terms at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically.

9. Contact Information

For any questions or concerns about these service terms, please contact our support team at hi@jooymedia.com.